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Frequently Asked Questions
1. What is an internist anyway?
2. Where is your practice located? (top of page)
Hall Office Park Complex Of course, if you have any problems locating us, please feel free to call and we�ll do our best to guide you in. 3. What do those letters �FACP� stand for? (top of page) I could go into a long detailed explanation but I believe my parent organization, the American College of Physicians, sums it up the best. Here�s a link to the site: FACP Patient Information 4. What are your office hours? (top of page) We are open Monday through Friday 8 am until 5 pm. On Thursdays we open at 9:15 am and close at the normal time of 5 pm. If your healthcare needs require an appointment outside normal business hours, all you have to do is ask. Please call us at 469 633 9700 we will do our best to adjust our schedule to fit yours. 5. How can I get in contact with a doctor after hours or on the weekend? (top of page) Dr. Checo is on call 24 hours/day. By simply dialing our main office number (469-633-9700), our service will have Dr. Checo contact you. 6. How can I get my prescriptions refilled? (top of page) You can request refills directly through your pharmacy of choice or you can contact us at our main number. We ask that you submit refill requests at least 24 hours in advance. It is the office policy that sleeping pills or pain medications will NOT be refilled on nights or weekends. These refills MUST be requested during regular office hours. No exceptions will be made under any circumstances. 7. What if I get sick on the weekend? (top of page) Dr. Checo is fully aware that illness is not limited to working hours! Please call our main number for Dr. Checo and he will call you back promptly to discuss your symptoms and necessary follow-up. 8. What insurances do you accept? (top of page) We accept most major insurance plans. Please feel free to call us if you have any questions regarding your coverage. 9. What forms of payment do you accept? (top of page) We accept payment by cash, check, VISA, Mastercard, American Express and Discover. There is a $25 fee for all returned checks. 10. What Is my financial responsibility for services rendered? (top of page) Your financial responsibility depends on a variety of factors, explained below. We ask that you pay any co-pays necessary at the time of check in. Our office calculates expected patient liability based on information that is provided by your insurance carrier. Please note that the liability amount is an estimate and as such subject to change once your carrier adjudicates the claim. Our office makes every effort to verify your benefits in advance of your visit. Please advise our office of any insurance changes in advance of your visit in order to minimize the risk of financial exposure for all parties. It is your responsibility to insure that our office is informed prior to services rendered of any changes. Likewise, your assistance in timely response from your insurance carrier is requested in the event additional information is requested. 11. What if my child needs to see the physician? (top of page) The practice accepts patients that are at least 15 years old. A parent or legal guardian must accompany patients who are minors on all office visits. This accompanying adult is responsible for payment of the account, according to the policy outlined on the previous pages.
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